Shipping policy

Shipping Policy

At HILM, every order is prepared with the same care we bring to each fragrance — considered, unhurried, and true to the House. This policy outlines how we deliver HILM to you within the United Arab Emirates.

Delivery Area

At this time, HILM ships exclusively within the United Arab Emirates. We look forward to extending our reach beyond the UAE in the future, and invite you to check back for updates.

Order Processing

Orders are processed within 1–2 business days of confirmation, Monday through Friday, excluding UAE public holidays. Each order is inspected, wrapped, and prepared for dispatch with care before it leaves our hands.

Delivery Time & Rates

Once dispatched, orders are delivered via Emirates Post within 2–3 business days.

• Orders below AED 500: AED 25 delivery fee
• Orders of AED 500 and above: complimentary delivery

Delivery times are estimates from the date of dispatch, not the date of order, and may vary slightly during periods of high demand, Ramadan, or national holidays.

Delivery Address & Failed Deliveries

Please ensure your delivery address and contact details are accurate and complete at checkout, as we are unable to reroute an order once it has been dispatched. Should a delivery attempt be unsuccessful, Emirates Post will attempt redelivery or hold the parcel for collection in accordance with their standard procedures. HILM is not responsible for delays or non-delivery resulting from incomplete or incorrect address information.

Lost or Damaged Parcels

Should your order arrive damaged or fail to arrive within the expected delivery window, please contact us at hello@hilmparfums.com within 7 days of the expected delivery date, and we will be glad to assist you.